PRIVACY POLICY

This Privacy Policy explains how TotForge, operated by Heilongjiang Sandong Trading Co., Ltd., collects, uses, discloses, stores, and otherwise processes personal information when you visit our website, place an order, create or use an account, communicate with us, or otherwise interact with our online store and services.

By using our website or services, you acknowledge the practices described in this Privacy Policy.

Website: totforge.com. Our store offers household goods, lifestyle accessories, storage and organization products, seasonal items, and other general merchandise.

1. Who We Are

Store Brand: TotForge

Operating Entity:
Heilongjiang Sandong Trading Co., Ltd.

Business Address:
Room 508, 5F, No. 73 Gogol St.
Nangang District, Harbin
Heilongjiang, China

Customer Service Email:
service@totforge.com

Customer Service Phone:
+1 (727) 321-8500

For privacy-related requests, please contact us using the information provided in the Contact Us section of this Privacy Policy.

2. Personal Information We Collect

The personal information we collect depends on how you interact with TotForge and our general merchandise online store.

We may collect information that you provide directly to us, including:

• Name
• Email address
• Telephone number
• Billing address
• Shipping address
• Account information
• Order information
• Product selections
• Customer-service communications
• Return or refund information
• Product reviews or feedback
• Information submitted through website forms
• Information you voluntarily provide when contacting us

We may also automatically collect certain information when you use our website, including:

• IP address
• Browser type
• Device type
• Operating system
• Referring website
• Pages viewed
• Website interactions
• Shopping-cart activity
• Session information
• Cookie identifiers
• Approximate geographic region
• Technical and diagnostic information

3. How We Use Personal Information

We may use personal information for purposes including:

• Processing and fulfilling orders
• Processing payments
• Arranging shipment and delivery
• Providing order confirmations
• Providing tracking information
• Managing customer accounts
• Responding to customer questions
• Handling returns, refunds, replacements, or other support requests
• Preventing fraud and unauthorized transactions
• Maintaining website security
• Improving our website and customer experience
• Understanding website usage
• Analyzing business and website performance
• Personalizing website functionality
• Providing customer support
• Maintaining business and transaction records
• Sending marketing communications where permitted
• Complying with applicable legal and regulatory requirements
• Establishing, exercising, or defending legal rights

We only use personal information for purposes that are reasonably related to operating our business and providing our services.

4. Shopify and E-Commerce Services

Our online store is powered by Shopify and related e-commerce technologies.

Shopify and other service providers may process information necessary to provide services such as:

• Website hosting
• Shopping-cart functionality
• Checkout
• Customer accounts
• Order management
• Payment processing
• Fraud prevention
• Analytics
• Security
• Store administration

Information processed by Shopify is also subject to Shopify's own privacy practices and applicable terms.

5. Payment Information

Payments are processed through authorized third-party payment providers.

Depending on the payment method you choose, your payment provider may collect information such as:

• Cardholder name
• Billing address
• Payment-account information
• Transaction information
• Payment authorization information

TotForge generally does not directly store complete credit or debit card numbers.

For your security, please do not send complete payment-card numbers, CVV codes, online banking passwords, or payment-account passwords to us by email or customer-service message.

6. Shipping and Fulfillment Information

To fulfill orders, we may provide necessary information to shipping carriers, fulfillment providers, logistics providers, and other delivery-related service providers.

This information may include:

• Recipient name
• Shipping address
• Telephone number
• Email address where required
• Order and parcel information

These providers receive information only as reasonably necessary to perform shipping and fulfillment services.

7. Service Providers

We may disclose personal information to service providers that help us operate our business and provide services to customers.

These providers may include:

• Shopify and e-commerce providers
• Website hosting providers
• Payment processors
• Fraud-prevention providers
• Shipping and fulfillment providers
• Customer-service providers
• Email service providers
• Analytics providers
• Marketing service providers
• Cloud and technology providers
• Professional advisers where appropriate

Service providers may process information only as permitted by applicable agreements, their own legal obligations, and applicable law.

8. Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate, secure, analyze, and improve the website.

These technologies may include:

Essential Cookies

Essential cookies may be required for functions such as:

• Shopping cart
• Checkout
• Account access
• Authentication
• Fraud prevention
• Security
• Website navigation
• Session management

Disabling essential cookies may prevent some website functions from operating correctly.

Functional Cookies

Functional cookies may help remember settings, preferences, or other choices that improve the website experience.

Analytics Cookies

Analytics technologies may help us understand:

• How visitors use the website
• Which pages are viewed
• How customers navigate the website
• How website features perform
• Technical or performance issues

Advertising and Marketing Cookies

Where used and permitted by applicable law, advertising or marketing technologies may help us:

• Understand marketing performance
• Measure campaign effectiveness
• Understand interactions with our website
• Improve advertising and marketing activities

Where required by applicable law, non-essential cookies or similar technologies will be subject to applicable notice, consent, or opt-out choices.

9. Advertising, Analytics, and Measurement Technologies

We may use third-party analytics, advertising, attribution, and measurement technologies to understand website performance, measure marketing effectiveness, prevent fraud, and improve our services.

The specific providers and technologies used may change over time.

Where required by applicable law, we will provide appropriate notice and privacy controls regarding these technologies.

We do not represent that any specific advertising platform or tracking technology is currently enabled unless it is actually used on our website.

10. Marketing Communications

If you subscribe to promotional communications, we may send you information relating to:

• New products
• Product updates
• Special offers
• General merchandise, household essentials, and everyday-living content
• Store announcements
• Promotional campaigns

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the message.

Even if you unsubscribe from marketing communications, we may still send non-promotional communications relating to:

• Orders
• Payments
• Shipping
• Returns
• Refunds
• Account security
• Customer-service requests
• Important service information

11. How We Disclose Personal Information

We may disclose personal information where reasonably necessary to:

• Process orders
• Process payments
• Fulfill and ship purchases
• Provide customer support
• Operate our website
• Prevent fraud
• Maintain security
• Analyze website usage
• Provide marketing or advertising services where applicable
• Comply with legal requirements
• Protect legal rights
• Respond to lawful government or regulatory requests

Depending on applicable law, certain disclosures involving advertising or analytics technologies may be treated as a “sale,” “sharing,” or other regulated disclosure even where no money is exchanged.

Where applicable, we provide privacy choices as required by law.

12. Your Privacy Choices

Depending on where you live and applicable law, you may have choices regarding:

• Cookies
• Marketing communications
• Targeted advertising
• Certain advertising-related disclosures
• Certain forms of profiling
• Access to personal information
• Correction of inaccurate information
• Deletion of eligible information
• Copies of certain personal information
• Withdrawal of consent where applicable

Where website privacy or cookie controls are available, you may use those controls to manage applicable preferences.

For additional information, please review our Your Privacy Choices page.

13. Access, Correction, and Deletion Requests

Depending on applicable law, you may have the right to:

• Request access to personal information
• Request correction of inaccurate personal information
• Request deletion of eligible personal information
• Request a copy of certain personal information
• Request information about certain disclosures
• Object to or restrict certain processing
• Withdraw consent where processing is based on consent

We may need to verify your identity before completing certain privacy requests.

Some information may need to be retained where required or permitted for reasons such as:

• Order records
• Accounting
• Tax obligations
• Fraud prevention
• Security
• Legal compliance
• Dispute resolution
• Customer-service records

14. Authorized Agents

Where applicable law permits an authorized agent to submit a privacy request on your behalf, we may request reasonable evidence of:

• The agent's authority
• Your identity
• The agent's identity

We may also contact you directly to verify the request where permitted or required.

15. Non-Discrimination

Where required by applicable law, we will not unlawfully discriminate against you for exercising an applicable privacy right.

This does not prevent us from requiring information reasonably necessary to provide requested products or services.

16. International Processing

TotForge operates internationally and may use service providers located in different countries or regions.

As a result, personal information may be processed, transferred, or stored outside the country or region where you live.

Where required by applicable law, we use appropriate measures in connection with international transfers of personal information.

17. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and for legitimate business or legal requirements.

Retention purposes may include:

• Order fulfillment
• Customer service
• Accounting
• Tax obligations
• Fraud prevention
• Security
• Legal compliance
• Dispute resolution
• Business recordkeeping

Retention periods may vary depending on the type of information and applicable legal requirements.

18. Children's Privacy

Our website is intended for general adult shopping and is not directed toward children who are not legally permitted to enter into online transactions without parental or guardian involvement.

We do not knowingly seek to collect personal information directly from children in violation of applicable law.

If you believe that a child has provided personal information improperly, please contact us.

19. Data Security

We use reasonable administrative, technical, and organizational measures intended to protect personal information against:

• Unauthorized access
• Loss
• Misuse
• Alteration
• Unauthorized disclosure

However, no internet transmission, electronic storage system, or security method can be guaranteed to be completely secure.

Customers are also responsible for maintaining the security of their own account credentials and devices.

20. Third-Party Websites and Services

Our website may contain links to or interact with third-party websites, services, payment platforms, or other providers.

We are not responsible for the independent privacy practices of third parties.

We encourage customers to review the privacy policies of third-party services before providing information directly to them.

21. Business Transfers

If all or part of our business is involved in a merger, acquisition, restructuring, financing, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction where permitted by applicable law.

Any such processing will remain subject to applicable privacy requirements.

22. Legal Requirements

We may disclose information where reasonably necessary to:

• Comply with applicable law
• Respond to valid legal process
• Cooperate with lawful government requests
• Investigate fraud
• Protect customers
• Protect our rights or property
• Enforce applicable agreements
• Protect the security of our website and services

23. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to:

• Our business
• Website functionality
• Services
• Technology
• Service providers
• Legal requirements
• Privacy practices

When we make changes, the updated version will be published on this page.

We encourage customers to review this Privacy Policy periodically.

We encourage you to review this Privacy Policy periodically.

Please provide enough information for us to understand and process your request.

For your security, please do not include full credit-card numbers, CVV codes, banking passwords, or other highly sensitive financial credentials in your email.

24. Contact Us and Privacy Requests

For privacy inquiries, email service@totforge.com with the subject Privacy Request. Please include enough information to understand your request. We may request reasonable identity verification when necessary.

Contact TotForge

Store: TotForge
Website: totforge.com
Customer Service Email: service@totforge.com
Customer Service Phone: +1 (727) 321-8500
Operating Company: Heilongjiang Sandong Trading Co., Ltd.
Registered Business Address:
Room 508, 5th Floor, No. 73 Gogol Street
Nangang District, Harbin
Heilongjiang Province, China

The registered business address is not necessarily a return warehouse. Please contact customer support for return instructions before shipping items back.

TotForge — Everyday Essentials. Thoughtfully Selected.