SHIPPING & DELIVERY POLICY

This policy describes how TotForge, operated by Heilongjiang Sandong Trading Co., Ltd., processes, ships, tracks, and delivers household goods, daily necessities, home accessories, and other general merchandise ordered through totforge.com.

1. Order Processing

After an order is placed and payment is authorized, please allow up to 5 business days for processing and preparation. Business days generally exclude weekends and public holidays. Processing time is separate from shipping transit time.

2. Estimated Delivery

After an order is dispatched, delivery is generally estimated at 10–20 business days. This estimate begins after shipment and excludes the processing period of up to 5 business days. Timing may vary due to destination, carrier capacity, customs, local delivery conditions, holidays, weather, transport interruptions, and address accuracy. Unless specifically guaranteed at checkout, delivery estimates are not guaranteed dates.

If we cannot meet an applicable shipping commitment, we will provide notice and cancellation or refund options as required by law.

3. Shipping Cost

Our standard shipping fee is US$3.99 per order. Any applicable discounts, free-shipping offers, or different shipping amounts will be displayed during checkout before payment. The checkout charge is the applicable shipping charge for your order.

4. Shipping Confirmation

After dispatch, we may send shipment details and tracking information, where available, to the email address provided at checkout. Please ensure your email is correct.

5. Tracking Information

Tracking numbers may take time to activate after a label is created. Carrier scans and system updates may be delayed. Temporary gaps do not necessarily mean a parcel has stopped moving. Contact support if tracking appears significantly delayed or inconsistent.

6. Multiple Packages

Items in one order may arrive in separate parcels, sometimes with different tracking numbers or delivery dates, including when prepared at different fulfillment locations. Check all shipment notifications before reporting a missing item.

7. International Orders

Shipping availability depends on the supported destination. International deliveries may be subject to customs inspection, import duties, VAT, sales taxes, brokerage or handling fees, or other destination-country requirements. Where not collected at checkout, these charges may be payable by the recipient under local law. TotForge cannot control charges imposed directly by authorities or carriers.

8. Shipping Address Accuracy

Customers must provide a complete delivery address, including name, street, apartment or unit, city, state or province, postal code, destination country, and a telephone number where required. Incorrect details may cause delays, failed delivery, returned parcels, or additional costs.

9. Address Changes

Contact service@totforge.com as soon as possible with your order number and corrected address. We will make reasonable efforts to help before dispatch, but changes may not be possible after transfer to the carrier.

10. Delivery Delays

Carrier interruptions, severe weather, customs clearance, holidays, peak-season congestion, transport issues, and local conditions can cause delays. If your order is significantly delayed, contact us with your order and tracking information. Applicable legal rights concerning shipping delays remain in effect.

11. Marked Delivered but Not Received

Confirm your address; check the mailbox, entryway, or designated delivery place; ask household members, neighbors, or building management where appropriate; and review carrier delivery notices. If you cannot locate the parcel, contact us so we can review the circumstances and request carrier assistance where appropriate.

12. Refused or Undeliverable Parcels

Parcels may be returned after delivery refusal, an incorrect address, failed delivery attempts, missed collection, or incomplete customs procedures. Where permitted by law, additional shipping or handling costs may apply if reshipment is requested for reasons attributable to the recipient. Any refund is handled under our Return & Refund Policy and applicable law.

13. Lost Packages

If carrier records indicate a package may be lost, we may investigate with the carrier and request relevant order, tracking, and address information. Appropriate remedies, which may include a replacement or refund, depend on the circumstances and applicable consumer rights.

14. Product and Destination Restrictions

Some general merchandise may have shipping restrictions based on size, material, product category, carrier rules, or destination. Where an item cannot be fulfilled, we will contact you and address any payment collected in accordance with applicable law.

15. Consumer Rights

Nothing in this policy excludes rights that cannot lawfully be waived, including applicable shipping, cancellation, non-delivery, and refund protections.

Contact TotForge

Store: TotForge
Website: totforge.com
Customer Service Email: service@totforge.com
Customer Service Phone: +1 (727) 321-8500
Operating Company: Heilongjiang Sandong Trading Co., Ltd.
Registered Business Address:
Room 508, 5th Floor, No. 73 Gogol Street
Nangang District, Harbin
Heilongjiang Province, China

The registered business address is not necessarily a return warehouse. Please contact customer support for return instructions before shipping items back.

TotForge — Everyday Essentials. Thoughtfully Selected.