RETURN & REFUND POLICY

At TotForge, we want customers shopping for household essentials, daily-use accessories, storage products, home supplies, and other general merchandise to understand our return and refund process before purchasing.

This policy applies to eligible purchases placed through totforge.com.

1. Return Period

Eligible return requests may be submitted within 30 days after delivery. Requests after this period may not be accepted unless otherwise required by applicable consumer-protection law. Contact us before sending merchandise back so we can provide the correct instructions.

2. Ordinary Return Conditions

For an ordinary change-of-mind return, the merchandise should generally:

• Be unused or only reasonably inspected
• Remain in substantially the same condition as delivered
• Include originally supplied components, accessories, and instructions
• Be free from damage caused by misuse or alteration after delivery
• Be packed securely for return transportation
• Include original packaging where reasonably possible

Requirements can vary across our general merchandise categories. A product that has been extensively used, modified, or returned with missing essential components may not qualify for a full ordinary return, subject to applicable law.

3. How to Start a Return

Email service@totforge.com and include your name, order number, product name, reason for return, a short explanation, and relevant photos when appropriate.

Our support team will review your request and, where the return is eligible, provide instructions and the designated return address.

4. Return Address and Authorization

Please do not return merchandise to our registered business address, to the address on a parcel, or to another location unless customer support specifically instructs you to do so. Our registered company address is not necessarily a return warehouse. Return locations may differ by item and fulfillment location. Unidentified or unapproved shipments can delay processing; mandatory legal rights remain unaffected.

5. Damaged on Arrival

If your order arrives damaged, contact us as soon as reasonably possible. Send your order number and clear images of the damaged area, full item, shipping label, and packaging where available. We will review the case and provide an appropriate resolution, which may include replacement, refund, or another remedy as applicable.

6. Incorrect Merchandise

If an item differs from what you ordered, contact customer support with your order number and photographs of the product received. Keep the item and packaging while the issue is reviewed. Where our error is verified, we will provide an appropriate remedy without imposing ordinary change-of-mind return shipping charges.

7. Missing Items

Some orders ship in separate parcels with different tracking numbers and arrival dates. Check your shipping notifications first. If an item is not in another shipment or remains missing, contact us with the order number and the missing product details.

8. Change-of-Mind Returns

For eligible change-of-mind returns, customers are generally responsible for return postage. Original delivery charges may be non-refundable except where law requires otherwise or the return results from our error. Please use the designated address and follow the supplied return instructions.

9. Defective Products

For a suspected manufacturing defect or product that does not function as reasonably expected, contact us before returning it. We may request photos, video, or other relevant information. Depending on the circumstances and applicable law, a remedy may include a replacement, full refund, partial refund when appropriate, or another legally suitable resolution.

10. Return Shipping

For customer-paid returns, we recommend a trackable shipping service and retaining the shipping receipt, tracking number, and proof of postage. A return can be confirmed as received only when it reaches the designated facility. Responsibility for return postage on defective, damaged, or incorrect items will be determined under applicable law and the circumstances.

11. Return Inspection

Returned items may be inspected to confirm product identity, condition, included components, signs of misuse, and eligibility. We may contact you for additional information where reasonably needed.

12. Refund Processing

Once an eligible return has been received, reviewed, and approved, refunds are normally issued to the original payment method. We aim to process approved refunds within approximately 7 business days after approval. Your bank, card issuer, or payment provider may require additional time to post the funds. Any mandatory statutory refund timeframe takes precedence.

13. Return Restrictions

Subject to applicable law, an ordinary refund may be declined or reduced where a product has been materially used beyond reasonable inspection, modified, damaged after delivery, returned without essential parts, used contrary to instructions, or cannot reasonably be linked to the original order. Opened or used hygiene-sensitive and consumable merchandise may carry lawful restrictions where applicable. These conditions do not remove rights regarding defective, damaged, or incorrectly supplied goods.

14. Consumer Rights

Nothing in this policy is intended to restrict or waive rights that cannot legally be excluded under applicable federal, state, or other consumer-protection laws. Where mandatory law offers greater protection, that law applies.

Contact TotForge

Store: TotForge
Website: totforge.com
Customer Service Email: service@totforge.com
Customer Service Phone: +1 (727) 321-8500
Operating Company: Heilongjiang Sandong Trading Co., Ltd.
Registered Business Address:
Room 508, 5th Floor, No. 73 Gogol Street
Nangang District, Harbin
Heilongjiang Province, China

The registered business address is not necessarily a return warehouse. Please contact customer support for return instructions before shipping items back.

TotForge — Everyday Essentials. Thoughtfully Selected.