Returns & Refunds

Returns & Refunds

We want you to feel confident when shopping with TotForge.

If you experience an issue with your order, please contact our customer support team and provide your order number.

Return Eligibility
Returned items should be unused, in their original condition, and include the original packaging where applicable.

Certain items may not be eligible for return for hygiene, safety, or other reasons. Any product-specific restrictions will be stated on the applicable product page.

Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us with your order number and supporting photos.

Refunds
Approved refunds will be issued to the original payment method. Processing times may vary depending on your payment provider.

Return Shipping
Return shipping responsibility may depend on the reason for the return. Please contact customer support before sending any item back.

Items returned without prior authorization may not be accepted.